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Welcome to Overstock.com Customer Service, you are now chatting with Brynn.
Brynn: Thanks for visiting Overstock.com, this is Brynn. How can I help you?
you: I'm writing with regard to an order I placed a week ago
Brynn: To help you better, please let me know your concern.
you: Sure. The order number is 60*******.
you: According to the Overstock site, it was shipped on Nov. 21
you: I contacted DHL, and they indicated that the vendor, Wholesale Interiors, never delivered a package to them.
Brynn: I'm sorry to know that, however, I'll check this for you.
Brynn: For security purposes, can you please verify the name and billing address on the account?
you: Thank you
you: Sage Kitamorn
you: Seattle, WA 98101
Brynn: Are you referring to the "Jarcy Full-leather Espresso Storage Cube Ottoman"?
you: That is correct
Brynn: Sage, thank you for confirming the item and verification.
Brynn: After reviewing your account, I see that the item was shipped out on 11/21/2007 via the DHL and it is currently in transit to you.
Brynn: Under the general shipping option, you can expect your order to be delivered to you within 10 business days (excluding Saturdays, Sundays and Holidays) from the order date.
Brynn: However, the tracking has not been updaetd.
Brynn: I'll immediately contact our Specialized Representatives regarding this.
you: I called DHL ...
Brynn: They'll check and get back to you within 1 to 2 business days via email or phone with the updated information.
Brynn: Is there anything else I can help you with?
you: Do you type each message you send, or do you have macros for common phrases?
Brynn: We do have a shortcut keys for responses and we type as well.
you: I only ask because you are able to respond rather quickly with well-formed responses.
Brynn: Thank you.
you: Thanks for entertaining my curiousity.
Brynn: Would there be anything else I can help you with?
you: No other business concerns. I look forward to hearning from the representative regarding my shipment.
Brynn: Thanks so much for shopping with Overstock.com . Have a pleasant night.
you: You're welcome, and good night.